A woman named Willie Mae Truesdale was disturbed by a loud bang coming from the kitchen. She was quick to check what happened when she saw the glass door of her oven shattered into a million pieces. At the time, the oven was off. “It was shocking and you had to really see it to believe it,” she explained and added: “It was like what in the world. Glass shattered, glass was out here on the floor.”
However, Truesdale’s case isn’t unique. Other women also shared their experience with the same issue. Among them was Cheryl, a suburban mom who noticed that the temperature of the oven she had purchased three months before was off by about 25 degrees while she baked muffins. This happened during COVID, and once the quarantine was over, she contacted a repairman to fix her oven. Before that, she decided to run a self-cleaning cycle first at the end of which there was a loud explosion, and the inner glass on the oven door shattered.
Similarly, Michelle Wheat’s oven door exploded. Just as Truesdale’s oven, Wheat’s oven wasn’t on at the time of the explosion.
Glass scattered all over the kitchen, and luckily, none of her four children was injured. The Consumer Product Safety Commission has received approximately 450 reports of such incidents since 2019. The ovens in question were from different producers.
The three women encountered difficulties with the manufacturers after the incidents. Truesdale’s oven was under warranty, but still, a Frigidaire technician blamed her for the explosion and forced her to pay for a new door herself. NBC’s intervention led Bosch to replace Cheryl’s oven. Wheat, whose oven was out of warranty, had to pay a technician $100 just to confirm the glass was broken, with the replacement costing another $314.
Frigidaire recommended she buy an extended warranty in case it happened again. Frustrated, Wheat remarked, “This should not have happened. That was the point I was trying to make to them.”